Shipping Policy
🚚 Shipping Policy – LuxuryHouseOnline.com
At Luxury House Online, we are committed to delivering luxury with speed, care, and reliability. This policy outlines how we handle shipping for all orders placed through our website.
📦 Order Processing
- Orders are processed within 1–2 business days (excluding weekends and public holidays).
- You will receive an order confirmation email followed by a shipping notification with tracking details once your item has been dispatched.
🇬🇧 Delivery Destinations
- We currently deliver exclusively within the United Kingdom.
- Unfortunately, we do not offer international shipping at this time.
🚀 Delivery Times
| Item Type | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Items | 1–2 business days | Fast, reliable courier service |
| Larger Items | Up to 7 business days | Extra care taken for safe delivery |
| Bespoke Items | Up to 14 business days | Crafted and delivered with precision |
Delivery times are estimates and may vary depending on courier schedules and seasonal demand.
💎 Luxury Packaging
All items are packaged with the utmost care to reflect our luxury standards. Larger and fragile items are securely protected to ensure they arrive in perfect condition.
🔄 Order Tracking
- Once dispatched, you will receive a tracking number via email.
- You can monitor your shipment directly through our courier’s website.
❌ Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 48 hours of delivery.
- We will liaise with our courier partners to resolve the issue promptly.
📩 Contact Us
For any shipping-related inquiries, please reach out to our customer care team:
Telephone: 01274 726 228
Email: info@luxuryhouseonline.com
