Platinum 3500 Pocket Gel Mattress | 5-Year Warranty | Luxury House
Price range: £499.00 through £799.00
Experience the Elite: Prime Platinum 3500 Pocket Gel Hybrid Mattress
Step into a new world of restorative sleep with the Platinum 3500 Pocket Gel Mattress. As the flagship model in our collection at Luxury House Online, this 13.5-inch (34cm) deep hybrid mattress is engineered for those who refuse to compromise on comfort, support, or temperature regulation.
Combining an upgraded 3500-count pocket spring system with advanced cooling technology, the Platinum range provides a medium-firm feel that cradles your body while ensuring your spine remains perfectly aligned.
Advanced Features for a Rejuvenating Sleep
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3500 Independent Pocket Springs: Featuring our most advanced support system, including an extra 500 integrated gel pockets for unparalleled targeted pressure relief.
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Superior Gel-Infused Memory Foam: Actively dissipates body heat to prevent night sweats, keeping you cool and comfortable even during warm nights.
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13.5-Inch Deep Luxury Profile: A deeper, multi-layer construction that offers a plush yet supportive surface, ideal for relieving back pain and joint stiffness.
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Premium 40mm Rebound Foam: Provides a responsive “bounce back” feel, making it effortless to change positions without disturbing your partner.
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Breathable Woven Fabric Cover: Encased in a durable 35g woven fabric that maximizes airflow and maintains a fresh sleep environment.
| Feature | Specification |
| Mattress Type | Elite Hybrid (Gel Pocket Springs + Memory Foam) |
| Spring Count | 3500 Precision Pocket Springs |
| Depth | 13.5 Inches (34cm) |
| Firmness | Medium-Firm (Orthopaedic Grade) |
| Warranty | 5-Year Manufacturer Warranty |
| Delivery | Estimated within 7 -10 Working Days |
| Materials | Hypoallergenic & Eco-Friendly |
🛡️ Warranty, Delivery & Returns
5-Year Premium Warranty The Platinum 3500 is built for longevity. Your purchase is protected by our comprehensive 5-Year Warranty, covering structural integrity, spring failure, and manufacturing defects.
Fast Delivery within 7 Working Days We provide specialist furniture delivery directly to your home. Expect your new Platinum mattress to arrive within 7 – 10 working days of your order being placed.
14-Day Peace of Mind Returns Shop with confidence. We offer a 14-day return period for all unopened items.
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Hygiene Requirement: For health and safety, mattresses can only be returned if they are unopened and remain in their original vacuum-sealed packaging.
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Opened Items: Once the seal is broken, returns are only accepted if the item is found to be faulty.
| Mattresses Sizes | Small Single: (75cm x 190cm), Single: (90cm x 190cm), Small Double: (120cm x 190cm), Double: (135cm x 190cm), King Size: (150cm x 200cm), Super King: (180cm x 200cm) |
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Shipping & Delivery
We are committed to delivering your new furniture to you in perfect condition. We partner with expert delivery teams who specialize in handling large items to ensure a smooth, safe, and professional experience.
On this page, you’ll find our delivery options, a step-by-step guide to the process, and advice on how to prepare for your delivery day.
Our Delivery Options
We offer two levels of service to meet your needs. You can select your preferred option at checkout.
Standard Doorstep Delivery
Cost: £30-80 Our efficient and reliable standard service. Your items will be delivered safely to the main ground-floor entrance of your address (the front door of your house or the main lobby of an apartment building).
Estimated 5-14 working days (Non Bespoke items).
All-day delivery slot (8 am - 8 pm)
This is a one-person delivery service.
Please note: This service does not include carrying items up stairs, assembly, or packaging removal. You will be responsible for moving the items into your home.
Premium Delivery
Cost: £80-200
Our hassle-free, premium service designed for your complete peace of mind. Let us do all the heavy lifting.
Scheduled 2-hour time slot
Pre-delivery courtesy call from the delivery team
Two-person team will deliver your furniture to your room of choice (up to two flights of stairs).
Full assembly of your new furniture (e.g., attaching legs, assembling bed frames).
Removal and recycling of all packaging materials.
Please note: This service does not include fixing items to walls (e.g., mirrors, headboards).
The Delivery Process: What to Expect
Order Confirmed: You will receive an order confirmation email immediately after your purchase, which includes your order summary and estimated delivery window.
Order in Preparation: Your items are being picked, quality-checked, and carefully packaged by our warehouse team.
Dispatched: Once your order leaves our warehouse, you will receive a shipping confirmation email. This email will contain your tracking number and a link to the courier's website.
Booking Your Delivery
Premium Delivery only: If you've selected our Premium Delivery service, our delivery partner will contact you directly (via text or phone) to schedule a convenient 2-hour delivery slot.
Delivery Day: On the day of delivery, our team will give you a courtesy call when they are on their way.
How to Prepare for Your Delivery
To ensure your delivery goes as smoothly as possible, please follow this simple checklist.
Measure Your Space: Please measure your doorways, hallways, and any staircases to ensure your new furniture will fit. Check the "Dimensions" tab on the product page for exact measurements.
Clear the Path: Ensure the path from the delivery van to your room of choice is clear of any obstacles, such as ornaments, pictures, or other furniture.
Protect Your Home: We recommend protecting your floors and carpets with coverings where the delivery team will be walking and working.
Be Available: An adult (18+) must be present to receive and sign for the delivery.
Frequently Asked Questions
What if my item arrives damaged? We have a rigorous quality-check process, but in the unlikely event your item arrives damaged, please note it on the delivery driver's form if possible. Contact our customer service team within 48 hours with photos of the issue, and we will arrange for a replacement or repair immediately.
What if I miss my scheduled delivery? If you miss your Standard Delivery, the courier will leave a card and attempt redelivery. For a missed White Glove appointment, a re-delivery fee may apply. Please contact us as soon as possible if you know you won't be able to make your scheduled time.
Can I change my delivery address? For security reasons, we can only ship to the address provided at checkout. If you need to make a change, please contact our team at least 48 hours before your dispatch date.
Still Have Questions?
Our customer care team is here to help.
Email: Support@luxuryhouseonline.com
Phone: 01274 726 228 Option 7
(Monday - Friday, 10 am - 5 pm)
