Privacy Policy

Privacy Policy

Luxury House Online (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and store your personal data when you use our website at [Your Website Address] or interact with us.

We are the data controller and process your personal data according to UK GDPR and the Data Protection Act 2018.

We collect various types of personal data depending on your interaction with us, including Identity (name, date of birth), Contact (addresses, email, phone), Financial (payment details), Transaction (purchase details), Technical (IP address, browser info), Profile (account details, preferences), and Marketing and Communications data.

Data is collected through direct interactions (orders, account creation, contact), automated technologies like cookies (details in a separate Cookie Policy), and from third parties such as payment and delivery partners.

We use your data based on legal grounds: Performance of a Contract for orders and delivery, Legitimate Interests for service improvement and marketing (you can object), Consent for specific marketing communications (you can withdraw consent), and Legal Obligation for compliance.

We may share your data with third parties like Payment Processors, Delivery Partners, IT providers, Marketing and Analytics providers, and Legal/Regulatory Authorities when necessary.

Generally, data is not transferred outside the UK or EEA. Any transfers will be protected by appropriate safeguards.

We employ security measures to protect your personal data and limit access to those with a business need.

We retain data only as long as needed for the collection purpose, keeping some customer data for up to 6 years for legal requirements.

Under UK GDPR, you have rights including access, correction, erasure, objection, restriction, transfer of your data, and the right to withdraw consent. Contact us via email to exercise these rights.

You can complain to us about our data use or to the ICO, the UK data protection authority.

Our website uses cookies. Manage preferences via browser settings or our cookie banner. More details are in our Cookie Policy.

We may update this policy and will post changes on this page, notifying you via email where appropriate.